What are wager requirements and why have they been brought in?
Wager Requirements are here to ensure that our amazing, loyal roomies (if you're reading this, then that's YOU!) are the ones who getting what they deserve; big wins, huge prizes and massive bonuses! We used to be limited to the amount of bonus we could give away... but not anymore!
There are many players who play on our site, most of who enjoy our offers as they were intended. Unfortunately, there are a select group of players who take advantage of our good nature and abuse the system. They turn YOUR bonuses into wins and run into the sunset and quite frankly, we're sick of it! We want our loyal, trusted roomies to benefit from our good nature and now we can!
With our new system, YOUR bonuses will now be BIGGER and BETTER than ever! The winnings will be going to the right people; the loyal players who come to enjoy what we have to offer and love to be showered in goodies!
That sounds good, how does it benefit me?
We're now able to give you incredible, never seen before offers, promotions, prizes, games and most importantly - HUGE BONUSES! Whether you're into Slots or Bingo, we've got something for everyone and now we can give you even MORE!
What's more, we've made it really easy to keep track of your progress, so you'll be able to see exactly where you're up to with all of your bonuses! We'll also make sure you're fully aware of any wager requirements with each bonus you receive; we know it's best to be up front!
How does it actually affect my play?
Whenever you receive a bonus, it will come with a pre-defined wager requirement. The standard Bingo Bonus wager requirement is x6 and Slots Bonus is x80. This means that if you played a game with your bonus funds and you won, then your winnings would go to your Bonus Balance until you have played through the required wager requirement for the bonus you won from.
Here's a real life example of a Bingo Bonus this to make it a little easier to understand:
Deposit Amount: £10
100% Bingo Bonus Match: £10
Wager requirement: x6
After playing with your cash, you're left with £10 Bingo Bonus. Any wins from this Bingo Bonus will go to your Bonus Balance until you've played through a total of £60. This doesn't mean you need to deposit any more, it just means you need to stake a total of £60 from this bonus and any wins from this bonus before it turns to cash.
You're not missing out or losing out on anything because these wins came from a FREE Bonus!
How can I see where I'm up to with each bonus?
It's easy to track where you're up to with each of your bonuses and you can easily see what you have to do to make more cash! Simply click on "My Account" on your PC or Laptop and navigate to "My Bonuses". We'll be making this available on your phone/tablet in the near future.
This page will show you everything you need to know about each bonus, including:
- When you received each bonus
- Why you received it
- What type of bonuses you have available
- How much you have left to play through before each bonus turns to cash
You can also sort by type of bonus, making it easier to distinguish what is what!
Current Wager Requirements
This is the current wager requirements that we have set for each bonus by loyalty level:
|Non-Deposit Bingo Bonus
|Deposit Bingo Bonus
|Non-Deposit Slot Bonus
|Deposit Slot Bonus
|Loyalty Point Conversion
* The wager requirements for the bonus may differ depending on the offer. Remember to check the specific wagering requirement in every offer you get from us
This table was last updated on 09/02/16.
Frequently Asked Questions
If I win with my cash, do I have to wager my wins through?
Nope! Any wins from your Cash Balance will go straight back to your Cash Balance!
I have a Cash, Slot and Bingo Bonus Balance - what money will be taken first?
When you have a cash, Bingo and Slots balance, you will play with your cash first. This means if you win using your cash, your winnings will go straight to your cash balance and you're free to withdraw!
When you have no cash, you'll then use the balance relevant to your game, so if you're playing a Bingo game, you'll use your Bingo Bonus. If you're playing a Slot, you'll use Slots Bonus.
What happens when I exchange my loyalty points?
Your loyalty points will turn to Bingo Bonus with x6 wager requirement. Any winnings that you have from these Bingo Bonus funds will go to your Bingo Bonus balance until you've met the requirements.
How long does it take my wins to covert to cash once I've met my wager requirement?
Your winnings will usually convert to your cash bonus within 1 minute of meeting your requirement; however we advise waiting up to 5 minutes before contacting support.
If your winnings haven't gone to your cash balance and you thought they were going to, then you're yet to meet the wager requirements on that bonus. You can see where you're up to with each bonus on your "Bonuses" tab within the "My Account" section.
Do all instant games contribute to the wager requirements?
All of our Slots, Arcade games and Scratch cards contribute 100% to you meeting your wager requirements. Our Table and Casino games will not count towards meeting your requirement.
What is the wager requirement for each bonus?
The standard wager requirement for a Bingo Bonus is x6 and for a Slots Bonus is x80. However, the higher up the xCite loyalty level's you move, the lower your wager requirements can become. There may be times we increase or decrease our wager requirements; we'll let you know if this happens.
I've received a bonus but I've decided I don't want it, how can I get rid of it?
Why would you NOT want a bonus!? Anyway, should this be the case you are free to email firstname.lastname@example.org and we will see what we can do. Where there's a will, there's a way!
What happens if I withdraw before meeting my wager requirements?
Nothing changes here as it's the same as the previous setup. Should you withdraw before meeting your wager requirements, then you will forfeit all of your bonus funds.
I still don't get it. Where do I go for more help?
Don't worry, help is at hand. Just email your alias and bonus in question to email@example.com and we'll get back to you within 2 working days (we're usually much quicker)